Support category

Digital Identity

Why do I need mobile device to create Agrello .ID?

Agrello Digital Identity (Agrello ID) consists of Authentication and Signature keypairs, which, in turn, consist of a Public and Private key each. To provide a high-security level, the Private keys are generated and stored on your mobile device, never leave it and are never exposed elsewhere.

Can I create Agrello .ID without mobile device?

Not at this point. Creating Agrello ID relies on mobile device capabilities for both the identity verification process as well as for storing and using your Private Keys.

Does Agrello store my personal identity data

Agrello does not store your personal identity data. Any biometric data obtained as part of the Identity Verification process is processed and stored securely by our trusted identity verification partner Veriff. They meet the industry level of privacy and security for these data, as described in their Privacy and Security Policy Do you transfer my personal data to third parties?The only data transferred to a third party is your biometric data as part of your Identity Verification session. It is processed and stored securely by our trusted identity verification partner Veriff. They meet the industry level of privacy and security for these data, as described in their Privacy and Security Policy.

How long does it take to process my identity verification?

The majority of cases are processed by Veriff automatically within a few minutes. Cases that require Back Office validation should receive a response within 24 hours. Some cases may involve a video call from a member of the Veriff’s Back Office team.

If you haven’t received a response in 48 hours after a confirmed submission, please reach out to support@agrello.io

Who has access to my personal data?

You have access to your basic personal data (mainly your name and email address) through your Account on the Agrello Platform. This access is secured with your Agrello ID digital Private Keys / PIN code. Keeping your Agrello ID digital keys secure and keeping your PIN code a secret ensures the safety of your personal data.

Any biometric data obtained as part of the Identity Verification process is processed and stored securely by our trusted identity verification partner Veriff. They meet the industry level of privacy and security for these data, as described in their Privacy and Security Policy.

Agrello Platform has access to your basic personal data (mainly your name and email address) using internal access credentials over a secure channel. This access is used by the Agrello Platform to let you manage your Account and to populate your details in your contracts.

We do not share or sell your personal data.

Where is my personal data stored?

Your basic personal data (mainly your name and email address) are stored in a secure database.

Any biometric data obtained as part of the Identity Verification process is processed and stored securely by our trusted identity verification partner Veriff. They meet the industry level of privacy and security for these data, as described in their Privacy and Security Policy

I want to delete my account and all my data from the site. How can I do this?Please send your request to support@agrello.io from the email your Agrello ID account is linked to, and we will guide you through the process.

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